Sync Issues
What to check when data looks stale or missing.
A repo's numbers look stale
New activity syncs via webhook near-instantly, with a 15-minute polling sweep as a backstop. If a repo hasn't updated in longer than that, check Settings → Integrations → GitHub — the GitHub App may have lost access if it was uninstalled or the repo was transferred/renamed.
A newly connected repo shows no history yet
Large repos can take a while to finish their initial backfill. Backfill progress is shown per-repo on the integrations page; reports for that repo will be incomplete until it finishes.
Someone's activity is split across two profiles
This happens when a person's GitHub commit email and Jira account email don't match — identity linking is by email. Have them align the emails on both accounts; matching applies going forward once they do.
A report or nav item is missing for someone
That's almost always a permissions gap, not a bug. Check their role from Settings → Roles — see granular permissions for how report-level and team-scoped access combine.